Refund & Cancellation Policy

Last Updated: August 11, 2026

This Refund & Cancellation Policy governs payments, course registrations, training programs, workshops, practical training sessions, and other paid services provided by Dreams Bakers By FBA (“Academy,” “we,” “us,” or “our”).

The purpose of this Policy is to provide clear and transparent information regarding course cancellations, refund eligibility, advance payments, missed classes, promotional offers, and other payment-related matters.

By submitting an enquiry, registering for a course, making a payment, or enrolling in any training program, you acknowledge that you have read, understood, and agreed to the terms of this Refund & Cancellation Policy.

1. Interpretation and Definitions

Interpretation

Headings are provided for convenience only and do not affect the interpretation or legal meaning of this Policy.

Definitions

Academy – Refers to Dreams Bakers By FBA, located at 34C, Rameshwar Shaw Road, Kolkata, West Bengal 700014.

Student – Any individual who registers for, enrols in, or participates in a course, workshop, training program, or other educational service provided by the Academy.

Course – Any bakery, baking, cake-making, cake-designing, pastry, decoration, or other training program offered by the Academy.

Course Fee – The amount payable by a Student for the selected Course or training program.

Registration Fee – Any amount charged for registering or reserving a place in a Course or training program.

Advance Payment – Any amount paid before the commencement of a Course or training program to confirm or reserve enrolment.

Cancellation – A request made by a Student to withdraw from a Course, training program, workshop, or other paid service.

Refund – The return of an eligible amount paid by a Student, subject to this Policy and applicable law.

Completed Session – Any training session, practical class, workshop, counselling session, or other service that has already been delivered or made available to the Student.

Promotional Offer – Any discounted course, special package, limited-time offer, promotional price, or other benefit offered by the Academy under specific conditions.

2. General Refund Policy

Dreams Bakers By FBA aims to maintain a fair and transparent approach to course payments and refund requests.

Refund eligibility may depend on:

The selected Course or training program
The type of payment made
The stage of enrolment
Whether the Course has commenced
Whether training sessions have already been completed
Whether training resources or materials have already been provided
The reason for cancellation
Any applicable administrative or processing costs
The specific terms communicated at the time of enrolment
Applicable law

Unless expressly agreed otherwise by the Academy:

Registration or admission-related charges may be non-refundable.
Fees relating to Completed Sessions are generally non-refundable.
Refund requests must be submitted through the Academy’s official communication channel.
Approved refunds, where applicable, may be subject to reasonable administrative or processing deductions.
Non-attendance does not automatically create an entitlement to a refund.
Promotional offers, discounted courses, and special packages may have separate refund conditions.

The Academy reserves the right to assess refund requests based on the individual circumstances and applicable Course policy.

Nothing in this Policy is intended to exclude or restrict any legal right or remedy that cannot lawfully be excluded or restricted.

3. Course Registration and Payment

Course fees and applicable payment requirements will be communicated to Students before enrolment.

A Student may be required to make a registration payment, advance payment, full payment, or payment according to an agreed schedule.

Students are responsible for:

Making payments within the applicable deadlines.
Providing accurate payment information.
Keeping payment receipts or transaction records.
Reviewing the applicable Course and refund conditions before making payment.

Submission of an enquiry does not create a payment obligation unless the Student proceeds with registration or enrolment.

4. Registration and Admission Charges

Registration or admission-related charges may be used for administrative processing, enrolment management, seat reservation, batch allocation, or related activities.

Unless specifically stated otherwise in writing by the Academy:

Registration fees may be non-refundable.
Admission-related charges may be non-refundable once the registration process has been completed.
A Student’s decision not to attend after completing registration does not automatically create an entitlement to a refund.

5. Cancellation Before Course Commencement

If a Student wishes to cancel their enrolment before the Course or training program begins, the Student should contact the Academy through the official communication channel as early as possible.

The Academy may consider the request based on:

The type of Course
Amount already paid
Registration status
Administrative work already completed
Materials or resources already arranged
Seat or batch reservation
Applicable promotional or special pricing conditions

Where a refund is approved, reasonable administrative or processing deductions may apply.

Cancellation before commencement does not automatically guarantee a full refund.

6. Cancellation After Course Commencement

Once a Course or training program has commenced, refund eligibility may be limited.

This is because the Academy may already have allocated:

Trainer or instructor time
Classroom or training space
Practical equipment
Ingredients or materials
Course resources
Administrative resources
Student-specific training arrangements

Fees relating to training sessions or services already provided are generally non-refundable.

Any request for a refund after commencement will be evaluated according to the individual circumstances and applicable Course policy.

7. Completed Training Sessions

Once a training session has been conducted or made available to the Student, the fee relating to that Completed Session is generally non-refundable.

This applies whether the Student:

Attended the session
Attended only part of the session
Chose not to participate fully
Was absent without prior approval
Decided later not to continue the Course

The Academy may consider exceptional circumstances where appropriate and where supported by relevant information or documentation.

8. Non-Attendance and Missed Classes

Failure to attend a scheduled class does not automatically qualify the Student for a refund.

Students are responsible for attending their scheduled sessions and following the Course timetable communicated by the Academy.

Unless otherwise agreed:

Missed classes are not automatically refundable.
Absence does not automatically reduce the Course Fee.
Failure to attend does not cancel the Student’s payment obligation.
The Academy may provide a make-up session or alternative arrangement only where specifically offered or approved by the Academy.

Any such arrangement may depend on batch availability, trainer availability, Course structure, and operational requirements.

9. Course Schedule Changes

The Academy may reasonably change:

Class dates
Class timings
Trainers or instructors
Workshop dates
Batch arrangements
Training sessions
Training locations
Certain Course modules

Such changes may occur due to instructor availability, operational requirements, holidays, maintenance, events, or other circumstances.

Where reasonably possible, the Academy will communicate significant changes to Students.

A reasonable schedule change does not automatically create a right to a refund where the Academy continues to provide the Course or an appropriate alternative arrangement.

10. Course Cancellation by the Academy

In certain circumstances, the Academy may need to cancel, postpone, reschedule, or discontinue a Course, workshop, or training session.

Reasons may include:

Insufficient batch availability
Trainer or instructor unavailability
Operational requirements
Facility or maintenance issues
Safety concerns
Government restrictions
Public emergencies
Technical or infrastructure issues
Other circumstances beyond the Academy’s reasonable control

Where the Academy cancels a Course before the relevant training has been provided, the Academy may, depending on the circumstances:

Offer an alternative batch
Reschedule the Course
Offer an equivalent arrangement
Provide an eligible refund for the unused portion

Any refund will be assessed based on the payment received, services already provided, costs incurred, and applicable circumstances.

11. Transfer to Another Batch

Where permitted by the Academy, a Student may request transfer to another available batch instead of cancelling the Course.

Batch transfers are subject to:

Availability
Course structure
Trainer availability
Applicable transfer conditions
Timing of the request

A batch transfer is not guaranteed and may require prior approval from the Academy.

A request to transfer to another batch does not automatically create a right to a refund.

12. Promotional Offers and Discounted Courses

Promotional offers, discounted Courses, special packages, seasonal offers, and other promotional arrangements may have separate refund and cancellation conditions.

Unless expressly stated otherwise:

Promotional prices may have restricted refund eligibility.
Special packages may have specific validity periods.
Discounts may not be transferable.
Promotional benefits may not be convertible into cash.
Cancellation after the Course has commenced may not qualify for a refund.

Students should review the specific terms communicated with a promotional offer before making payment.

13. Course Materials, Ingredients, Tools, and Additional Charges

Certain Courses may involve additional expenses such as:

Ingredients
Baking materials
Tools or equipment
Course kits
Workshops
Examination or assessment charges
Special practical activities
Other Course-specific resources

Where such items or services have already been purchased, prepared, supplied, or utilized on behalf of a Student, the related amount may be non-refundable, subject to applicable law and the specific Course terms.

Any additional charges applicable to a Course will be communicated where reasonably possible before the relevant expense is incurred.

14. Refund Due to Personal Circumstances

A Student may request cancellation due to personal circumstances such as:

Change of plans
Personal commitments
Relocation
Work or educational commitments
Health-related circumstances
Family circumstances
Other personal reasons

Such circumstances do not automatically guarantee a refund.

The Academy may review the request on a case-by-case basis and may request reasonable supporting information where necessary.

15. Exceptional Refund Requests

In exceptional circumstances, the Academy may consider a refund request outside the standard conditions.

Examples may include:

Duplicate payment
Genuine payment-processing error
Payment received for a Course that the Academy is unable to provide
Other verified exceptional circumstances

The Academy may require:

Written refund request
Proof of payment
Transaction details
Relevant supporting documents
Student and Course details

Each request will be evaluated based on its individual circumstances.

16. Refunds for Duplicate or Incorrect Payments

If a Student accidentally makes a duplicate payment or pays an incorrect amount, the Student should notify the Academy as soon as reasonably possible.

After verification:

An eligible excess payment may be refunded.
Applicable transaction or payment processing charges may be deducted where they cannot be recovered.
The refund may be processed through the original payment method where reasonably possible.

The Academy may request transaction records or proof of payment before processing such a refund.

17. Refund Processing

Where a refund is approved:

The Academy will communicate the applicable refund amount where reasonably appropriate.
Refunds will generally be processed through the original payment method where reasonably possible.
Processing time may depend on the payment method, bank, payment gateway, or other financial service provider.
Any applicable non-recoverable transaction or administrative charges may be deducted where permitted.

The time taken by a bank or payment provider to credit the refund is outside the Academy’s direct control.

18. Refund Request Procedure

All refund requests should be submitted through the Academy’s official communication channel.

The request should include:

Student’s full name
Registered phone number
Email address, where applicable
Selected Course
Date of payment
Payment or transaction reference
Reason for cancellation or refund
Supporting documents, where applicable

The Academy may request additional information before reviewing the request.

A refund request is not considered approved until the Academy confirms the refund through an official communication channel.

19. Student Responsibilities

Students are responsible for:

Providing accurate registration information.
Making payments within applicable deadlines.
Attending scheduled training sessions.
Following Course rules and instructions.
Reviewing Course details before enrolment.
Maintaining valid contact information.
Informing the Academy promptly about circumstances affecting attendance or participation.

Failure to comply with these responsibilities may affect eligibility for rescheduling, batch transfer, or refund.

20. No Refund for Course Outcomes

The Academy provides training and practical education designed to develop knowledge and skills.

However, individual outcomes may vary depending on factors including:

Attendance
Practice
Participation
Learning ability
Individual effort
Previous experience
Skill development
Career decisions
Market conditions

Therefore, a Student’s dissatisfaction with their individual learning progress, expected skill level, career outcome, business outcome, or employment outcome does not automatically create an entitlement to a refund.

21. Placement and Career Assistance

Where placement assistance or career guidance is offered as part of a Course or Academy service, such assistance does not constitute a guarantee of:

Employment
Particular salary
Particular employer
Job position
Employment location
Employment duration

Failure to obtain employment or achieve a particular career outcome does not automatically qualify a Student for a Course fee refund.

22. Force Majeure and Unforeseen Circumstances

The Academy shall not be responsible for delays, interruptions, rescheduling, or inability to provide a Course or training session due to circumstances beyond its reasonable control.

Such circumstances may include:

Natural disasters
Government restrictions
Public emergencies
Fire
Power or infrastructure failures
Epidemics or pandemics
Strikes
Civil disturbances
Technical failures
Transportation disruptions
Other unforeseen events

Where reasonably possible, the Academy may reschedule affected sessions or provide an appropriate alternative arrangement.

Refund eligibility in such circumstances will depend on the services already provided, costs incurred, and alternative arrangements available.

23. No Automatic Refund for Policy Violations

Where a Student’s access to Academy services is suspended or terminated due to serious misconduct, violation of Academy rules, misuse of facilities, fraudulent information, abusive behaviour, or other serious policy violations, refund eligibility will be assessed according to the circumstances, applicable Course terms, and applicable law.

No automatic refund shall arise solely because access to the Academy’s services has been restricted due to a Student’s conduct.

24. Grievance and Support

Students who have questions regarding payments, cancellations, rescheduling, or refund eligibility are encouraged to contact the Academy through its official communication channels.

The Academy will review genuine refund-related concerns fairly and based on the applicable Course terms and circumstances.

25. Policy Updates

Dreams Bakers By FBA may update or modify this Refund & Cancellation Policy from time to time to reflect changes in Courses, payment procedures, operational policies, or applicable legal requirements.

Any updated version will be published on the relevant policy page with a revised “Last Updated” date.

Students are encouraged to review this Policy before making future payments or enrolments.

26. Governing Law and Jurisdiction

This Refund & Cancellation Policy shall be governed by the applicable laws of India.

Subject to applicable law, disputes relating to payments, cancellations, refunds, Courses, or Academy services shall be subject to the jurisdiction of the competent courts in Kolkata, West Bengal.

Nothing in this Policy is intended to exclude or limit any legal right or remedy that cannot lawfully be excluded or limited.

27. Contact Us

If you have questions regarding this Refund & Cancellation Policy, course fees, payment, cancellation, rescheduling, or refund requests, you can contact us using the details below.

Dreams Bakers By FBA

Email: kolkatabakingbyfba@gmail.com
Phone: +91 8240275144
Address: 34C, Rameshwar Shaw Road, Kolkata, West Bengal 700014

For refund-related queries, please mention your name, selected course, payment details, and relevant admission or enquiry information so that our team can review your request efficiently.